Collection: Free Shipping

Shipping is FREE on all orders to customers within The United States of America.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation

• As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorized your credit card for the purchase.
• We will immediately check to confirm that your order is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email to discuss alternate arrangements.
• If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and begin preparing your order for shipment.

Order Shipment

• If your order is in stock and payment has been processed, it will ship within three business days from the date of your order.
• We will send you a shipping confirmation within 24 hours of your order leaving the warehouse, sent to the email address you provided at checkout.
• If you do not receive a shipping confirmation from us within four business days, please feel free to follow up with us at support@cielostalkers.com.

International Orders

• Please note that our products are made specifically for the US market and require a [110V or 240V] electrical system to function correctly.
• While our products are certified to US standards, they may not be certified for use with electrical safety standards in other countries.
• We happily ship to international customers and will provide an up-to-date shipping price quote upon request due to varying product dimensions.
• If you agree with our shipping quote, we will proceed with preparing your order and payment through our ultra-secure online payment gateway.

Damages

• Please inspect the packaging of your item(s) upon arrival. If you notice any damage, make a note of it when signing for delivery or refuse to accept the delivery.
• If you do accept delivery and notice any damage, immediately take photos of the damaged packaging or products using your smartphone or camera.
• If your item(s) arrive damaged, please send photos to support@cielostalkers.com, then visit our Returns page to lodge your return claim online.

We are here to ensure that you receive your order in perfect condition.