Easy Returns

While we stand behind every product we sell, we understand that sometimes things change, or a product may not meet your expectations. That’s why we offer a 30-Day Return Policy.

If you wish to return an item for any reason within 30 days of receiving your order, simply email us at support@cielostalkers.com with your order number. We will provide detailed instructions to guide you through the return process.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

Return Conditions:

• Items must be in "Like New" condition, with no signs of wear, and must include all original packaging and accessories.
• Items showing signs of use or damage will not be accepted, and no refund will be given.

If you decide you want to return your order, please email us at support@cielostalkers.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Damaged Items:

If your product arrives damaged, please note it immediately when signing for delivery and send photos to support@cielostalkers.com on the day of delivery. Cielo Stalkers will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations:
To cancel an order, please contact our customer service team immediately.

• Before Shipment: Full refund.
• After Shipment: Follow our 30-Day Return Policy and note that return shipping costs apply.

Additional Return Policy Notes:

• If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
• Certified pre-owned or used items are not eligible for return.
• Cielo Stalkers only sells to purchasers who intend to use the item(s) for the duration of its economic life. Items purchased for temporary or one-time use are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators. 

For more information, please visit our Shipping & Returns section on our FAQ page. We’re here to help ensure your satisfaction every step of the way.